Terms & Conditions

TERROIRS DU LIBAN ("TERROIRS DU LIBAN" "we" "us") website (“site” “terroirsduliban.com”) related services are made available to you in accordance with the following Terms and Conditions (T&C).

TERROIRS DU LIBAN is a trading brand by Fair Trade and Tourism Lebanon, a registered company in Beirut, Lebanon. Our registered address is Hourani Center, 2nd floor facing, St Elie Street, Hazmieh, Lebanon.

Please read TERROIRS DU LIBAN’s T&C carefully before placing any order on www.terroirsduliban.com. These T&C might be modified from time to time so please check them often. If you do not agree with any change to the T&C then you must stop using the services of TERROIRS DU LIBAN.

REGISTRATION

As a first step, you need to register to Terroirsduliban.com in order to benefit from its services and features. When you register and create an account, you are required to provide accurate, current and complete information about yourself.

Your account password should be kept secure, and you must notify TERROIRS DU LIBAN immediately in case of any breach of security revolving around your password.

ELIGIBILITY TO PURCHASE

In order to make purchases on Terroirsduliban.com you will be required to provide your personal details: your real name, phone number, e-mail address and other requested information as indicated. Furthermore, you will be required to provide payment details that are valid and correct and you must confirm that you are the person referred to in the billing information provided.

Terroirsduliban.com is only available to individuals who meet its T&C, who have been issued a valid credit/debit card by a bank acceptable to TERROIRS DU LIBAN, whose applications are acceptable to TERROIRS DU LIBAN and who have authorized TERROIRS DU LIBAN to process a charge or charges on their credit/debit card in the amount of the total purchase price for the merchandise which they purchase.

TERROIRS DU LIBAN reserves the right to restrict multiple quantities of an item being shipped to any customer or postal address.

ORDERS

Items in your Shopping Cart are not reserved and may be purchased by other customers.
For security reasons, some countries may not be allowed to purchase from Terroirsduliban.com.
For custom reasons, some products may have restrictions to be shipped to certain countries.
Currently, shipping of products purchased on Terroirsduliban.com is only available for international countries.
International shipping by DHL.

Shipping within Lebanon is not available, if you wish to purchase TERROIRS DU LIBAN items, please visit our boutique in Hazmieh or a near retailer (check our section “where to find us”).

PRICING

Prices shown on TERROIRS DU LIBAN are in USD.
If you are a customer whose credit/debit card is not denominated USD, you may be subject to exchange rate charges by your card issuer.

ACCEPTANCE OF YOUR ORDER

Once your order has been confirmed, you will receive an email acknowledging the details of your order. This email is NOT an acceptance of your order, just a confirmation that we have received it.

We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorization for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set out within the T&C.

We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from terroirsduliban.com whether or not that merchandise has been sold, removing, screening or editing any materials or content on the Site, refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

PAYMENT

Payment on terroirsduliban.com is processed through NetCommerce payment interface using the latest security technologies and standards (Verified by Visa and MasterCard Secure Code).

Payment is accepted with Visa and Mastercard. Payment will be debited and cleared from your account upon approval and confirmation from our e-payment gateway.

You confirm that you are the debit/credit card owner or that you have been specifically authorized by the owner of the credit/debit card to use it.
All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to TERROIRS DU LIBAN, we will not be liable for any delay or non-delivery.

SECURITY

All credit/debit card transactions on this site are processed through the secure online payment interface of NetCommerce. Your financial data will be fully encrypted using the Secure Socket Layer (SSL) technology to help ensure a safe, simple, and secure shopping experience on TERROIRS DU LIBAN.

Furthermore, we take reasonable care to keep the details of your order and payment secure, but in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from Terroirsduliban.com.

COMPLAINT

In case you bought an item for yourself and received it damaged at delivery. You may email your complaint to info@terroirsduliban.com with the image of your damaged item. Our customer service team will contact you for follow up.